Troubleshooting website errors: Difference between revisions
From Freosan Studios Knowledge Base
Created page with "Occasionally, a '''website error''' may arise while using a Freosan Studios service. This article will show you how to get back to what you were doing. ==Internal errors== A page that looks like the following indicates that something has gone wrong with the website. An Error ID is displayed and highlighted in the red boxes. #Wait 1 minute, then try again. #*If you were trying to submit a form at the time of the error, you may need to resubmit the form a second time. Th..." |
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==Internal errors== | ==Internal errors== | ||
A page that looks like the following indicates that something has gone wrong with the website. | A page that looks like the following examples indicates that something has gone wrong with the website. We have highlighted the Error ID in red boxes. | ||
#Wait 1 minute, then try again. | #Wait 1 minute, then try again. | ||
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If an Internal error was ever displayed, make sure you include the most recent Error ID. Depending on the part of the website you were using, it can be found in the following places. | If an Internal error was ever displayed, make sure you include the most recent Error ID. Depending on the part of the website you were using, it can be found in the following places. | ||
* Main Freosan Studios website: The Error ID is listed at the end of the Internal error page. It looks like the following: ABCDE-12345-FGHIJ-67890-KLMNO. | * Main Freosan Studios website: The Error ID is listed at the end of the Internal error page. It looks like the following: ABCDE-12345-FGHIJ-67890-KLMNO. | ||
* MediaWiki wikis: The Error ID is listed wrapped in brackets after the "Internal error" or "Database error" heading, but before text that | * MediaWiki wikis: The Error ID is listed wrapped in brackets after the "Internal error" or "Database error" heading, but before text that reads something similar to "2026-01-01 12:34:56: Fatal exception of type 'Error'". It looks like the following: 0123456789abcdef0123456789abcdef. | ||
Revision as of 02:01, 23 February 2026
Occasionally, a website error may arise while using a Freosan Studios service. This article will show you how to get back to what you were doing.
Internal errors
A page that looks like the following examples indicates that something has gone wrong with the website. We have highlighted the Error ID in red boxes.
- Wait 1 minute, then try again.
- If you were trying to submit a form at the time of the error, you may need to resubmit the form a second time. This does not indicate a malfunction.
If the internal error returns again even after performing the above troubleshooting steps, something may need fixing on our end. Report the error to us. Do not forget to copy down the most recent Error ID and give it to us, to help us troubleshoot the error.
Reporting errors to Freosan Studios
If an Internal error was ever displayed, make sure you include the most recent Error ID. Depending on the part of the website you were using, it can be found in the following places.
- Main Freosan Studios website: The Error ID is listed at the end of the Internal error page. It looks like the following: ABCDE-12345-FGHIJ-67890-KLMNO.
- MediaWiki wikis: The Error ID is listed wrapped in brackets after the "Internal error" or "Database error" heading, but before text that reads something similar to "2026-01-01 12:34:56: Fatal exception of type 'Error'". It looks like the following: 0123456789abcdef0123456789abcdef.